If you find that an order was processed incorrectly, contact us immediately so we may begin the remake procedure. Please have the original order number (e.g. DL-123456) ready when you call. Do not submit a new order. We will only reprint from the file(s) submitted with the original order, using the same specifications (including shipping method). If you wish to modify the order, you must submit it as a new job and pay full price.

Upon receiving the finished order, you have ten days to make a claim.  After ten days, the order will not be redone and must be resubmitted as a new job.